EDWAGS (PRIVATE) LIMITED

PRIVACY POLICY

www.edwags.com

Edwags is a company incorporated under the Companies Act, 2017, (hereinafter referred to as the “Company” or “Edwags”). This statement lays down the Privacy Policy as well as the Terms of Use (hereinafter the “Supply Terms”) of Edwags (Private) Limited. The instant policy shall apply to products purchased via the company’s website, mentioned supra.

At Edwags, we protect your personal information. Edwags owns information collected on this site and will never sell, share, rent or supply this information to anyone, except for under certain set circumstances. Fundamentally, we will not share it in ways different from what is described in this statement unless you authorize us to do so.

We at Edwags, urge you to peruse through this statement carefully before making any purchase or availing any services on our website. Any purchase you make through the website will indicate your acceptance of the Supply Terms and would then be construed as a legally binding agreement. In addition to the aforementioned, you shall also be bound by the Terms of Use of our website, therein terms by the seller or other terms of service which are exhibited with the selection of product, if any (“additional terms”). In case of there being any conflict among the Supply Terms and additional terms, the latter shall take priority over the former for that sale.

YOUR PERSONAL INFORMATION

Our site uses forms for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of our organization to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary. Demographic and profile data is also collected at our Sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and displaying content according to your preferences which is based on your purchasing patterns.

INFORMATION SECURITY

We have instituted reasonable safeguards to help ensure that the information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Sites (including the software, applications and services provided on the Sites) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about any commodities therein.

Without limiting the terms of our Terms of Use and Privacy Policy, you understand that we do not guarantee that your use of the Sites and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and your intended use of the Sites. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Sites will be used in the manner described in our Terms of Use. Please do not use the Sites if you do not agree to the terms and conditions described in this Information Security section.

INFORMATION USAGE

We use your personal information for business purposes: to make our products and services available to you; to personalize your shopping experience; to improve our operations; and for various security and legal reasons.

We use your personal data to provide goods and services to you or your organization, to let you know about other goods and services in which you may be interested, to inform you about changes and improvements to our website, and for direct marketing purposes (while explicitly giving you an option to opt out of this).

We may also use your personal data to monitor the use of the site, to record traffic flows and to carry out research about our visitors’ and customers’ demographics, interests and behaviour. We do this to understand our visitors, customers and potential customers better. Moreover, this allows us to envisage as to the popularity or shortcomings of a product, if any, and then take measures accordingly. When you give us your personal data, that data may be sent electronically to servers anywhere in the country and may be used, stored and processed anywhere in Pakistan. However, rest assured that at all given times we are mindful of the fact that whenever and wherever we collect, process or use personal data, we take steps to ensure that it is treated securely and in accordance with our privacy policy.

THIRD PARTY DISCLOSURE

Our websites or social media may contain links to third-party sites that are not governed by this Privacy Policy. If you click on a link to a third-party site, you will be taken to a site we do not control. Thereby, we are not responsible for the privacy practices that are employed by third- party sites. We at Edwags, therefore, suggest that you read the privacy policies of those sites carefully. In general, the third-party providers used by us will only collect, use and disclose your information strictly to the extent necessary to allow them to duly perform the services they provide to us.

However, certain third-party providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. As far as these providers are concerned, we recommend that you carefully go through their privacy policies so that you may understand the manner in which your personal information will be handled by these providers. In particular, it is paramount to remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Consequentially, we at Edwags would not be shouldering any liability pertaining to these third-party service providers and their privacy policies.

COOKIES & IP ADDRESS

Edwags is firmly committed to our customers’ privacy. Like many sites, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather general demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Furthermore, this allows us to make suitable modifications to our website, hence elevating your shopping experience. We may also use our own cookies to provide enhanced online display advertising tailored to your interests. Cookies are a small pieces of information stored by your internet browser to your computer’s hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site may not be able to recognize your cart, your account, or any personalization. In such an instance, we would not and cannot use cookies to gather your confidential information that may be stored on your hard drive. This may not only affect the performance of the website, but would also result in stagnation of vast array of facilities that we aim to provide you through our platforms.

TERMS OF USE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITES.

These Terms of Use constitute an agreement between Edwags and you. By using our site, you affirm that you are able and legally competent to agree to and comply with these Terms of Use. If you do not agree to these Terms of Use or if you are not legally competent to agree to them, then you may not use the site. Please note that these Terms of Use contain provisions that govern the resolution of claims between Edwags and you. Please see the Indemnity, Disclaimer of Warranties, Limitation of Liability and Withdrawing of consent sections for complete details.

TRADE/BUSINESS

The purpose of this website is to facilitate online sale and purchase of goods and services (“Services”). All purchases made by virtue of this website shall result in the Title of the products (“Products”) to shift directly from Edwags to you (Purchaser).

It is Edwags’ right to modify or suspend any Service at any time, without prior announcement. Edwags could add to or revise the procedures, modes, processes, or conditions of a transaction at any material time. Edwags shall not be accountable to you or any third party for revision, suspension, or discontinuation of any phase of the Services.

PRODUCT

Edwags facilitates the sale of Products of many varieties. For all products on our website, shipping shall be in accordance with the company policy, which may be changed by Edwags from time to time. It is imperative to mention that all the information shown on the website is to the best of Edwag’s knowledge. Moreover, the images of all products displayed on the website are for illustration purposes only and the actual product may vary due to product enhancement or other reasons. The product images shown may represent the range of products, hence an exact representation of the product should NOT be drawn based on the images exhibited on the online platform.

In the case of receiving a damaged Product, immediately bring it to the attention of the delivery staff. In case a problem is identified, later on, please get in touch with us on the customer care number provided or write to us at info@edwags.com. A solution will be offered after we assess the damage, which may take a few days. After due assessment of the damage or the objection raised, corrective action might be taken or the product may be replaced to address the concern, whichever is more feasible.

SERVICES

The onus of responsible usage of the Products lies upon the customer and any liability which stems from the misuse or neglect on part of the customer/purchaser/user would be attributed entirely to you; with Edwags not shouldering any accountability for the said action.

Furthermore, by virtue of making the any purchases on this website or by way of entering into any agreement with Edwags, you warrant that you are of the legal age to form a contract that is binding and that you are not an individual prohibited from receiving services under the laws applicable in Pakistan. Moreover, Edwags shall not be held liable for any insufficiency in payment of consideration payable towards Products purchased on the website.

PRICING INFORMATION

The Pricing Information in relation to the Product will be disclosed to you at the time of purchase. Edwags endeavors to provide you with the best possible prices on Products you buy through our website. Edwags however does not guarantee the price to be lowest in the city, area, or geography. Prices and availability of the Products are subject to change without any notice or any consequential liability to you.

While Edwags makes every effort to provide precise information relating to our Products and Services including the information on pricing, typographical and other errors may befall. In the occurrence of a Product or service being listed with an incorrect price or with incorrect information due to an error, Edwags will, as per its judgment, either cancel your order and notify you of such cancellation or contact you for further instructions. Edwags will be entitled to change the price of the Product and contact you for more instructions using the contact details provided by you at the time of registration, such as any e-mail address or contact number etc, or terminate the order and inform you of such cancellation. In case Edwags calls off the order after the payment has been processed, the amount in question will be reimbursed to the account from which the payment was made within few business days.

DEBIT/CREDIT CARD DETAILS

While making the payment you might be requested to provide your credit or debit card information to the permitted payment gateways. In this regard, for availing Services on the Website, you hereby agree to provide correct and precise credit/debit card details to the approved payment gateways. It is advisable that you should use the credit/debit card that is lawfully owned by you and registered in your name to avoid any discrepancies or futuristic claims involving fraud or misappropriation. Edwags undertakes that the data provided by you will not be used or shared with any third party, unless it is required for verification of any fraud or it’s requested by any law, regulation, or a court order. In such circumstances, Edwags is under the duty to fulfil its legal obligations by assisting the relevant law agencies to the best of its knowledge, while staying in line with its Privacy Policy and Terms of Use. It is pertinent to mention that you will be solely responsible for the confidentiality and security of your credit/debit card information. Edwags refutes all liabilities that may arise due to any unauthorized usage of your credit/debit card.

DELIVERY OF THE PRODUCT(S)

Before you advance to make any payments for the purchases made by you, your delivery address will be confirmed with the database of Edwags. In case the address given is such that any orders which are not serviceable or delivery in that particular zone is not covered, an alternative shipping address will be requested which we expect to have on the delivery list. Edwags will not be responsible for the non-delivery of product if there is any disagreement regarding the shipment of the product or services for the area not covered by Edwags. In addition to the same, Edwags does not cover international delivery; nonetheless, you can still make purchases on the website from anywhere in the world but ensure that the shipping address is within the geographical boundaries of Pakistan.

In case of multiple orders for the Products and Services in a single transaction, Edwags will make efforts to ship all the Products together. However, this may not always be likely and no assurances are made pertaining to concurrent shipment or delivery of the Products ordered.

RETURN POLICY FOR PRODUCT(S)

Please get in touch with the customer service at the call center if you receive a damaged / defective Product or a Product that does not match with the specifications as per your original order or in case of any reservations that you may have in regards to the Product delivered to you. Edwags shall verify the authenticity and the nature of the complaint upon receiving it, and if Edwags is convinced as to the genuineness of the complaint, arrangements shall then be made for repairing or replacement of the Product. If the complaint is baseless or frivolous, you will be exclusively liable for all costs incurred by Edwags in this regard and Edwags reserves the right to take legal actions against you. It is essential to comply with the following conditions to return any Product:

  • Please inform Edwags of receiving of a damaged/ defective product/service within 24- hours of delivery. Edwags shall not be held liable for the failure to replace the order if you are unable to report the damage/defect within 48-hours.
  • Quality Assurance will inspect and ensure that the delivered Products are unused before pick-up. If anything to the contrary comes to light, then that shall be dealt with accordingly as the onus would then shift upon the buyer to show that the product was yet to be brought in any use and the relevant damage was there before that.
  • Edwags’ own logistics partner will arrange pick-up of the damaged/defective Product. If Edwags is not able to do so, Edwags will inform you regarding the matter and will require you to dispatch the product within one (1) day from receipt of such notice, using a reputed courier in your respective area. Courier freight charges will be compensated in such form as is established by the logistics team upon prior consultation with Edwags. It is pivotal to mention that Edwags would not be accountable for any damage done to the product by the third-party courier service during transit, either negligently or otherwise.
  • Products ought to be returned in their original packing along with the user manual, warranty card, invoices, original price tags, labels, and barcodes, etc.
  • To ensure that there is no further damage during transit, it is advised that the return Products should be strongly and adequately packaged.

*These conditions will not apply to Products where the defects could not, upon due diligence, have been discovered, at the time of delivery*

If a Product returned is duly acknowledged by Edwags, in such an instance the Product shall be replaced/exchanged to you for another Product but with the same price cap as the original price paid by the customer/buyer/purchaser/user at the time of the purchase. Store credit might be provided to you or an immediate replacement/exchange will be processed, however Edwags shall NOT be making any refunds of any kind or sort whatsoever. All replacements/exchanges will be subject to the following:

  • As determined by Edwags, and depending on the then-current conditions, orders replaced/exchanged will be done so within a reasonable amount of time considering the socio-economic situation and various other factors prevailing at that time, like the geographical location of the Orderer, transit, logistical issues etcetera.
  • Edwags will get the same Product repaired and send it back to you if it can be repaired by the service center and the defect is negligible and mends can be made for it.
  • If any promo code is used at the time of placing the order, the promo code, once used, shall not be granted upon cancellation/replacement of the order either by the customer or Edwags.

 INDEMNIFICATION

You, the customer/purchaser, agrees to indemnify, defend and hold Edwags, its officers, directors, partners, shareholders, employees, vendors and agents from and against all demands, liabilities, judgments, fines, interest, penalties, damages, losses, costs, claims or expenses (including, but not limited to, attorneys’ fees and fees of other professional advisers) resulting from:

(i)         your online conduct and use of the Services and Materials;

(ii)        your violation, breach or alleged breach of these Terms of Use;

(iii)       your failure to comply with any applicable laws or regulations;

(iv)       your negligence, willful misconduct (malicious or otherwise), or violations of the intellectual property or other rights of any person, including without limitation to, copyright and trademark infringement, obscene or indecent postings, and online defamation; or

(v)        any of your dealings or transactions with other persons resulting from use of the Services. You will be required to completely and fully indemnify Edwags for its losses.

LIMITATION OF LIABILITY

Within the limits allowed by applicable laws, you expressly acknowledge and agree that Edwags shall not be liable for any direct, indirect, incidental, special, punitive, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other tangible or intangible losses (even if Edwags has been advised of the possibility of such damages), resulting from:

  1. a) the use or the inability to use the services;
  2. b) any action you take based on the information you receive in, through, or from the services,
  3. c) your failure to keep your password or account details secure and confidential,
  4. d) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the services;
  5. e) unauthorized access to or alteration of your transmissions or data;
  6. f) the improper authorization for the services by someone claiming such authority; or
  7. g) statements or conduct of any third party on the services.

anything to the contrary, Edwags’s entire liability to you under these Terms of Use for sale or otherwise shall be to replace/exchange the Product for you, under which the unlikely liability arises.

DISCLAIMER OF WARRANTIES AND RELEASE

Please note that at all given times, standard warranties and conditions for usage of the product shall apply to each product individually. No claim will be entertained where products have been used contrary to the conditions of usage.

Without prejudice to the above, you, the customer/purchaser, expressly acknowledges and agrees that your use of the services are at your sole risk. The services are provided on an “as is” and “as available” basis. To the fullest extent allowed by law, Edwags expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition to the same, Edwags makes no warranty that:

  1. a) the services will meet your requirements;
  2. b) the services will be uninterrupted, timely, unfailingly secure, or error-free;
  3. c) the quality of any products, services, information, or other material purchased or obtained by you through the services will meet your expectations; and
  4. d) any errors in the software will be corrected.

Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. Moreover, if any advice or information, whether oral or written, is obtained by you from Edwags either through the website or otherwise from the services, shall not create any warranty unless expressly stated in the terms. It is further recommended that you should always use caution when giving out any personally identifying information about yourself or those for whom you have legal authority. We at Edwags do not control or endorse any actions resulting from your participation in the services and, therefore, Edwags specifically disclaims any liability with regard to any actions resulting from your participation in or use of the services.

WITHDRAWING CONSENT

If after having opt-in for our Terms of Use, you change your mind, you may withdraw your consent for us to contact you, either for the continued product updates, use or disclosure of your information. This can be done so by contacting us at info@edwags.com or mailing us at:

Edwags – Interior Designer | Furniture | Kitchen | Door | Wardrobe

Plaza No 280MB, H Block DHA Phase 6, Lahore, Punjab 54000

PRESIDING LAW

The governance of these Supply Terms and the relationship between You and Edwags will be as per the laws of the Islamic Republic of Pakistan, without reference to conflict of law principles.

All claims, differences and disputes arising under or in connection with the Terms of Offer for sale or any transactions entered into on or through our website or the relationship between You and Edwags shall be subject to the exclusive jurisdiction of the Courts situated at Lahore, Pakistan in case of any legal discourse whatsoever. You hereby accept and agree to the jurisdiction of such court(s).

CHANGES TO THE POLICY

Edwags reserves the right, at any time, to change these Terms of Use, our Privacy Policy and/or the Sites. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. You should therefore periodically visit this page to review the current Privacy Policy, so that you are aware of any such revisions. Nonetheless, your use of the Sites following any such change constitutes your agreement to follow and be bound by the Terms of Use and/or Privacy Policy as revised. The revised Terms of Use and/or Privacy Policy supersede all previous versions, notices or statements regarding the Sites. If we request, you agree to sign a non-electronic version of these Terms of Use.

CONTACT US

If you have any questions about this Privacy Statement, or you think we have incorrect information or you would like a copy of the information we hold about you, you may request details of personal information which we hold about you. Your request should be made in writing to:

Customer Services Manager

Edwags Private Limited Plaza No 280MB,

H Block DHA Phase 6, Lahore, Punjab 54000

info@edwags.com